Payment Policy

At BasicWellness, we are committed to providing a secure and transparent shopping experience. This policy details how we handle payments, our accepted methods, and our commitment to your data security.

1. Accepted Payment Methods

We offer a wide variety of secure payment options for your convenience. Currently, we accept the following:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and UnionPay.
  • Digital Wallets: Apple Pay and Google Pay.
  • Buy Now, Pay Later: Klarna.
  • Express Checkout: Shop Pay and Diners Club.

2. Currency & Pricing

  • Currency: All transactions are processed in British Pounds (GBP).
  • Pricing Transparency: The price you see on the product page is the final price for the item. As we do not meet the VAT turnover threshold, no VAT is charged on your order. Your total at checkout will include the product price and the flat-rate shipping fee of £2.99.

3. Payment Security & Encryption

Your financial security is our top priority. Our website utilizes Secure Sockets Layer (SSL) technology to ensure your data is encrypted and protected.

  • We do not store your full credit card information on our servers.
  • All payments are processed through PCI-compliant third-party gateways to ensure the highest level of security.

4. Payment Timing

  • Immediate Authorization: Your chosen payment method will be charged at the time you place your order.
  • Order Confirmation: Once your payment is successfully processed, you will receive an automated order confirmation email. If you do not receive this email, please check your spam folder or contact us.

5. Payment Issues & Declines

If your payment is declined, please verify that:

  • Your billing address matches the information on file with your bank.
  • The card is currently active and has not expired.
  • You have sufficient funds for the transaction. If the issue persists, we recommend contacting your bank or trying an alternative payment method.

6. Billing Information

  • Trade Name: BasicWellness
  • Company Name: Kopa Marketing Ltd
  • Company Registration No: 12235403
  • Physical Address: 94 High Street, Porthmadog, Gwynedd, Wales, LL49 9NW
  • Phone: +447769914709
  • Email: hello@basicwellness.co.uk

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Where do you ship to and how much does it cost? +

We currently ship exclusively within the United Kingdom. We charge a flat rate of £2.99 for all orders. To ensure transparency, BasicWellness is not VAT registered, so the price you see at checkout is the final "Gross" price with no hidden taxes added.

How long will it take for my order to arrive? +

All orders have a handling time of 1–2 business days (Monday–Friday). Once dispatched, the transit time is typically 2–4 business days. In total, you can expect your wellness products to arrive within 3–6 business days.

What is your return policy? +

We offer a 60-day money-back guarantee. If you change your mind, you can return your unopened and unused products in their original packaging within 60 days of delivery. Please note that the customer is responsible for the cost of return shipping. There are no restocking fees.

How do I know your supplements are high quality? +

All BasicWellness supplements are manufactured in the United Kingdom in strict accordance with the GMP (Good Manufacturing Practice) code of practice. Our NMN is third-party tested to ensure a purity level of 98% or higher, and we use non-GMO, vegan-friendly ingredients.

Is my payment information secure? +

Yes. Our store is powered by Shopify and uses SSL (Secure Sockets Layer) encryption to protect your data. We accept all major credit cards (Visa, Mastercard, and AMEX), as well as Apple Pay, Google Pay, and Klarna. We do not store your full payment details on our servers.

Can NMN treat or cure my health condition? +

No. Our products are food supplements and are intended to support your health journey as part of a varied and balanced diet. In accordance with UK law and FSA guidelines, our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your doctor before starting a new supplement regimen.