Cookie Policy

This Cookie Policy explains how BasicWellness (“we,” “us,” or “our”) uses cookies and similar technologies to recognize you when you visit our website at https://basicwellness.co.uk.

1. What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

2. Why do we use cookies?

We use first-party and third-party cookies for several reasons:

  • Essential Cookies: These are strictly necessary to provide you with services available through our website (such as accessing secure areas or using the shopping cart).
  • Performance and Functionality: These cookies enhance the performance of our website but are non-essential to its use.
  • Analytics and Customization: These cookies collect information that is used either in aggregate form to help us understand how our website is being used (e.g., Google Analytics).
  • Advertising: These cookies are used to make advertising messages more relevant to you and your interests, specifically for our shopping ads and listings.

3. Specific Cookies We Use

As an e-commerce store operating on modern standards, we utilize:

  • Shopify/Platform Cookies: To manage your shopping session and cart.
  • Google Analytics: To understand site traffic and user behavior.
  • Google Merchant Center/Ads: To track the performance of our product listings and ensure a smooth transition from ad to checkout.

4. How can I control cookies?

You have the right to decide whether to accept or reject cookies.

  • Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted.
  • Cookie Banner: Upon your first visit, you will see a cookie consent banner allowing you to manage your preferences.

5. Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed.

6. Contact Information

If you have any questions about our use of cookies or other technologies, please email us:

  • Trade Name: BasicWellness
  • Company Name: Kopa Marketing Ltd
  • Company Registration No: 12235403
  • Physical Address: 94 High Street, Porthmadog, Gwynedd, Wales, LL49 9NW
  • Phone: +447769914709
  • Email: hello@basicwellness.co.uk

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Where do you ship to and how much does it cost? +

We currently ship exclusively within the United Kingdom. We charge a flat rate of £2.99 for all orders. To ensure transparency, BasicWellness is not VAT registered, so the price you see at checkout is the final "Gross" price with no hidden taxes added.

How long will it take for my order to arrive? +

All orders have a handling time of 1–2 business days (Monday–Friday). Once dispatched, the transit time is typically 2–4 business days. In total, you can expect your wellness products to arrive within 3–6 business days.

What is your return policy? +

We offer a 60-day money-back guarantee. If you change your mind, you can return your unopened and unused products in their original packaging within 60 days of delivery. Please note that the customer is responsible for the cost of return shipping. There are no restocking fees.

How do I know your supplements are high quality? +

All BasicWellness supplements are manufactured in the United Kingdom in strict accordance with the GMP (Good Manufacturing Practice) code of practice. Our NMN is third-party tested to ensure a purity level of 98% or higher, and we use non-GMO, vegan-friendly ingredients.

Is my payment information secure? +

Yes. Our store is powered by Shopify and uses SSL (Secure Sockets Layer) encryption to protect your data. We accept all major credit cards (Visa, Mastercard, and AMEX), as well as Apple Pay, Google Pay, and Klarna. We do not store your full payment details on our servers.

Can NMN treat or cure my health condition? +

No. Our products are food supplements and are intended to support your health journey as part of a varied and balanced diet. In accordance with UK law and FSA guidelines, our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your doctor before starting a new supplement regimen.