Legal Disclaimer

Last Updated: December 20, 2025

Welcome to BasicWellness. By using this website and purchasing our products, you acknowledge and agree to the following legal disclaimers and terms of use.

1. General Information Only

All content on the BasicWellness website, including text, graphics, images, and information, is provided for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or the use of dietary supplements.

2. Food Supplement Status (UK Compliance)

All products sold by BasicWellness (operated by Kopa Marketing Ltd) are classified as food supplements under the Food Supplements (England) Regulations 2003 and relevant UK legislation.

  • Not a Replacement: Food supplements must not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
  • FSA Disclaimer: These products have not been evaluated by the Food Standards Agency (FSA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Usage & Safety Guidelines

  • Recommended Dose: Do not exceed the recommended daily dose stated on the product packaging.
  • Medical Consultation: If you are pregnant, breastfeeding, taking any medications, or under medical supervision, you must consult a doctor or healthcare professional before use.
  • Age Restriction: Our supplements, including NMN (Nicotinamide Mononucleotide), are formulated specifically for adults and are not intended for use by persons under the age of 18.
  • Adverse Reactions: Discontinue use and consult a doctor immediately if any adverse reactions occur.
  • Storage: Store products in a cool, dry place, out of the reach of young children.

4. Product Efficacy & Individual Results

While we prioritize high-purity, non-GMO, and UK-manufactured ingredients (in accordance with GMP codes of practice), we make no guarantee of specific results. The efficacy of NMN and other supplements can vary significantly between individuals based on age, genetics, health status, and lifestyle factors.

5. Third-Party Research & Links

Our website may reference scientific studies or provide links to third-party research regarding NAD+ precursors or cellular health. These references are provided for educational context only and do not constitute an endorsement of the third party or a guarantee that our products will produce the same results found in clinical trials.

6. No Liability

To the maximum extent permitted by the laws of England and Wales, BasicWellness (Kopa Marketing Ltd) shall not be liable for any direct, indirect, or consequential damages resulting from the use or misuse of our products or the information provided on this website.

Contact Information

If you have any questions regarding this Legal Disclaimer, please contact us:

  • Trade Name: BasicWellness
  • Company Name: Kopa Marketing Ltd
  • Company Registration No: 12235403
  • Physical Address: 94 High Street, Porthmadog, Gwynedd, Wales, LL49 9NW
  • Phone: +447769914709
  • Email: hello@basicwellness.co.uk

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Where do you ship to and how much does it cost? +

We currently ship exclusively within the United Kingdom. We charge a flat rate of £2.99 for all orders. To ensure transparency, BasicWellness is not VAT registered, so the price you see at checkout is the final "Gross" price with no hidden taxes added.

How long will it take for my order to arrive? +

All orders have a handling time of 1–2 business days (Monday–Friday). Once dispatched, the transit time is typically 2–4 business days. In total, you can expect your wellness products to arrive within 3–6 business days.

What is your return policy? +

We offer a 60-day money-back guarantee. If you change your mind, you can return your unopened and unused products in their original packaging within 60 days of delivery. Please note that the customer is responsible for the cost of return shipping. There are no restocking fees.

How do I know your supplements are high quality? +

All BasicWellness supplements are manufactured in the United Kingdom in strict accordance with the GMP (Good Manufacturing Practice) code of practice. Our NMN is third-party tested to ensure a purity level of 98% or higher, and we use non-GMO, vegan-friendly ingredients.

Is my payment information secure? +

Yes. Our store is powered by Shopify and uses SSL (Secure Sockets Layer) encryption to protect your data. We accept all major credit cards (Visa, Mastercard, and AMEX), as well as Apple Pay, Google Pay, and Klarna. We do not store your full payment details on our servers.

Can NMN treat or cure my health condition? +

No. Our products are food supplements and are intended to support your health journey as part of a varied and balanced diet. In accordance with UK law and FSA guidelines, our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your doctor before starting a new supplement regimen.